Privacy policy

Last Updated: September 15, 2025

Hexagram Jewel operates this store and website, including all related information, content, features, tools, products, and services, designed to provide you (the customer) with a comprehensive shopping experience (referred to as "the Services"). Hexagram Jewel is powered by Shopify technology, enabling us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or engage in shopping or other transactions through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and disclosure of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have been informed about the ways in which your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can be reasonably linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified, meaning it can no longer identify you or be reasonably linked to you. Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card, debit card, and bank account numbers; payment card information; financial account details; transaction details; payment methods; payment confirmations; and other payment-related information.

  • Account Information: Including your username, password, security questions, preferences, and account settings.

  • Transaction Information: Including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.

  • Communications with Us: Including information you provide when communicating with us, such as when submitting inquiries to customer support.

  • Device Information: Including information about your device, browser, or network connection; your IP address; and other unique identifiers.

  • Usage Information: Including information related to your interactions with the Services, such as how and when you browse or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You: When you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information.

  • Automatically Through the Services: Including information obtained from your use of our products or services, your device when visiting our website, and through cookies or similar technologies.

  • From Our Service Providers: When we engage them to provide specific technologies or to collect or process your personal information on our behalf.

  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or the types of services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Services: We use your personal information to provide the Services, including fulfilling contracts with you; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; facilitating returns and exchanges; enabling you to post reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text, or mail, and displaying online advertisements for products or services on the Services or other websites based on your previous purchases, items added to your cart, or other activities using the Services.

  • Security and Fraud Prevention: We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action against potential fraudulent, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other login details with others.

  • Communicating with You: We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws, respond to valid legal processes, including requests from law enforcement or government agencies, and for investigating or participating in civil discovery, potential or actual litigation, or other adversarial proceedings, as well as to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes governed by this Privacy Policy. Such circumstances may include:

  • Sharing with Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).

  • Sharing with business and marketing partners to provide you with marketing services and deliver advertisements. For example, we work with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. Depending on your location, you may have the right to request that we do not share your information for targeted advertising and marketing content based on your online activities across different merchants and websites. You can exercise your right to opt out of these uses here.

  • When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as for product shipments or when using services through social media widgets or login integrations.

  • Sharing with our affiliates or other members within our corporate group.

  • In the context of business transactions (e.g., mergers or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access and use of the Services to provide and improve the services. Information you submit to the Services will be transmitted and shared with Shopify and third parties that may be located outside your country of residence to provide and improve the services for you. Additionally, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify that combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your personal information, including responding to requests you make regarding your personal information rights for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights related to your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you navigate to a website that is not affiliated with or controlled by us, we recommend that you review the website's privacy and security policies, as well as other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they contain. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be visible to other users of the Services and/or users of those third-party platforms, and the use of such information by us or third parties is not restricted. Providing such links does not imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the contact details provided below to request deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined by applicable law) the personal information of individuals under the age of 16.

Information Security and Retention Period

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "complete security." Additionally, information you transmit to us may not be secure during transmission. We advise against sending sensitive or confidential information to us through unsecured channels.

We retain your personal information for as long as necessary depending on various factors, such as whether the information is needed to maintain your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and apply only in specific circumstances. In some cases, we may legally deny your request.

  • Right of Access/Right to Know: You may have the right to request access to the personal information we hold about you.

  • Right to Deletion: You may have the right to request the deletion of personal information we maintain about you.

  • Right to Correction: You may have the right to request correction of inaccurate personal information we maintain about you.

  • Right to Data Portability: Under certain circumstances and with specific exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.

  • Right to Opt Out of Targeted Advertising or Sale/Sharing: Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or the processing of your personal information for "targeted advertising" (as defined by applicable privacy laws). You can exercise your right to opt out of these uses here. Please note that if you have enabled the "Global Privacy Control" opt-out preference signal while visiting our website, we will automatically treat it as a request to opt out for the device and browser used to browse the website, based on your location. If we can link the device transmitting the signal to a specific Shopify account, we will also apply the opt-out request to that account. To learn more about the Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that your browser or device may send.

  • Managing Communication Preferences: We may send you promotional emails, and you can stop receiving them at any time by using the unsubscribe option provided in the emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You can exercise any of the above rights by using the specific methods provided through the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf and may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision using the contact details listed below or file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority, as applicable, unless the destination is deemed to provide an adequate level of protection.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights you may have, please call us, email us at kingtyong666@gmail.com, or contact us at: Hunan Province China, Accelerator Production Workshop 910-317, Building B-1, Haichuang Technology Industrial Park No. 627 Lugu Avenue, Lugu Subdistrict Xiangjiang New District., Changsha, HN, 410000, CN.